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One Step at a Time: Supporting Palestinian Families Through Community

Hafsah Felgouma
Hafsah Felgouma

Displacement changes more than location. It reshapes daily life.

For families arriving in Australia after experiences of uncertainty, loss, and transition, starting again can mean navigating an entirely new system while carrying the emotional weight of leaving behind familiar places, routines, and support networks.

Finding housing, understanding transport, accessing healthcare, learning English, building friendships, finding employment, and feeling a sense of belonging can become challenges that extend far beyond arrival.

The Palestinian Project was created with this reality in mind.

Through this initiative, Gallipoli Turkish Community Foundation worked alongside community partners to support newly arrived Palestinian families not only in accessing services, but in rebuilding confidence, connection, and opportunities for the future.

At the centre of this work was Reem Elzeer, whose leadership helped shape the program into something deeply community led, practical, and human.

Having experienced resettlement herself after arriving in Australia as a refugee, Reem brought both professional coordination and personal understanding to the role. Her approach recognised that support is not simply about information. It is about creating environments where people feel welcomed, understood, and empowered to participate in community life.

Over the course of the program, dozens of activities and initiatives were delivered to support individuals and families across different stages of settlement and integration.

Supporting Health, Wellbeing and Confidence

Health and wellbeing became an important foundation of the project.

In partnership with community organisations and service providers, women participated in health education sessions delivered in their own language, creating safe spaces to discuss health concerns and learn about available services.

Health and mental wellbeing sessions also provided opportunities for participants to ask questions, access information, and better understand support systems available locally.

Alongside formal education, wellbeing was strengthened through movement, recreation, and creating opportunities to gather.

Women's football activities, cycling days, hiking programs, excursions, and community outings encouraged participants to reconnect with themselves and others through shared experiences.

Building Independence Through Knowledge

For newly arrived families, everyday tasks can become barriers to independence.

Through practical programs including English conversation classes, digital literacy workshops, transport information sessions, and settlement support, participants gained tools to navigate life in Australia with greater confidence.

Programs supported women in developing digital skills, helped participants understand public transport systems, and created opportunities to strengthen communication and independence.

Education extended beyond language and systems.

Young people participated in educational visits and community learning experiences that encouraged civic participation and understanding of Australian society.

Creating Pathways to Opportunity

Settlement is not only about immediate needs. It is also about creating long term opportunity.

Employment and business workshops supported participants to identify goals in work, education, and entrepreneurship. Community members were connected with mentoring opportunities to help turn ideas into practical pathways forward.

For seniors, dedicated outings created opportunities for social connection and recreation, helping reduce isolation and strengthen wellbeing.

Welcoming events, community lunches, and cultural gatherings ensured that families arriving in Australia had opportunities to form relationships and build support networks.

Community Through Partnership

This work was made possible through collaboration.

Across the life of the project, partnerships with health services, refugee support organisations, multicultural services, education providers, sporting organisations, and community groups helped expand what was possible for participants.

These partnerships allowed support to extend beyond individual programs and become part of a broader ecosystem of care and belonging.

Reflecting on Reem’s Contribution

As the Palestinian Project reaches its final chapter, we take this opportunity to reflect on the impact of Reem’s work within our community.

Her leadership helped create spaces where women felt supported, where families built confidence, where young people participated, and where newcomers found opportunities to connect.

Programs were never simply activities on a calendar. They became moments of belonging.

Through thoughtful coordination, strong partnerships, and a commitment to uplifting others, Reem has helped leave a lasting impact on the lives of many community members.

While this chapter concludes, the relationships built, skills developed, and connections formed continue.

Because meaningful change rarely happens all at once.

It happens one conversation, one gathering, one opportunity, and one step at a time.

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